Greater Alliance Federal Credit Union

Just got denied a Home Equity Line of Credit. My first denial of credit in as far back as I can remember. Been doing business with this Bank for about 25 years(savings, checking and small loans). My credit is good to excellent, my home is almost 70% percent paid off and most of the Line of Credit was for consolidation purposes, which was about 10% of my homes value. Really don't understand how with all said, how a secured line of credit was denied. Especially when I know I qualify for an unsecured loan. Just put my information into lending tree and I'm being inundated with offers. Over 25 years and no line of credit. Two minutes online and I'm approved.(Update: As per response below, I was contacted by email on the 5th. Told they would "review" and contact me. May 9th still no response.)(Update May 16th. No contact yet. No follow up)Even after I sent an email.

Greater Alliance atm stole my money. The branch manager really didn’t do anything but file a dispute. The operation manager AMANDA added a thousand and put a hold on my savings for a thousand. THAT MAKES ABSOLUTELY ZERO SENSE. ITS THE SAME AS WAITING FOR THE DISPUTE. She told me she was doing it out of spite because I didn’t want to wait for the dispute. She horrible and should be fired. She hung up on me.

My name is Jose Almonte I was trying to open a savings and checking account today (12/19/2022) because a friend told me it was a good credit union, So around 10:20 am I arrived to this location, so a Girl took care of me, She asked me for the ID and all the info she needed, so at the end she said if I have a SSN Card, I said I don’t have it with me, is at home. She told me oh no is just in case We needed for a second review, so she told me that they need to review and They’ll call me. So I left, and like in one hour later they call me that I need another Id ( passport ) and my social security card. So Like at 12:50 pm I arrived again to the same location an give another girl to assist me (not the same that took care of me at first) the Passport and the SSN card and she asked questions and all the info took copies and everything, she went to her manager and everything. At 1:20 pm she told me that they weren’t able to make a profile for me because the system didn’t allowed them to do it. I just said is ok and went out of the facilities. She only said sorry, the manager didn’t come to me, either the first girl that assisted me at first to give me an explanation, nothing. They made me feel like a delinquent or a robber. And they made me waste my time and my gas going to their location And I withdrawal money from my others accounts to save it there twice. And I have to return the money again. I’m still wasting time and gas. FYI I have a good credit score 720, homeowner, saving acct and checking accts in mostly of the important banks here in the USA. That shame they made me feel at that moment erased this institution from my brain, for me they don’t exist. Thanks Greater Alliance for avoid me deal with irresponsible people. You deserve zero stars but the web doesn’t allow it .

Unfortunately their policies are not equipped to accommodate what they advertise . They constantly send emails and flyers on how much they can “HELP” you as a bank that you trust and that’s not true at all . They false advertise their services. I’ve been a member of this bank for my whole life , and my mother worked for The VA in Paramus NJ . She bought her home through this bank and back then they were really truthful and honest with their customers. I thought this bank would benefit me like my mother always said it would . Sadly , I’m in need of help from this bank , and they can’t because it’s out of their control . If your looking to apply for any type of loan please do not . Just work as hard as you can for whatever you need the loan for and get it on your own . Second time applying for two different loans and had completely two different information told to me . I respectfully will only use this bank for its pure purpose : Online Banking , Deposit , and Withdraw Services. I feel very defeated by a bank that I trusted and had pride in . They simply put certain policies to eliminate certain people . I do not recommend this credit union .

Went into Paramus Branch yesterday had a problem with The Loan Underwriter Email the head of the loan department cbarhorst and the President gguinto This morning 2:29 PM neither one of them had the common Respect or Courtesy to reach out to me And no I shouldn’t call the Branch I’m a customer their job is to solve Any Issue I may have

Today walked into Paramus branch 4:55 PM five more minutes until closing Rachelle asked did I need help she went to ask the Manager To inform me Thet are not seeing anyone else in customer Service my question Why it’s only 4:55 PM Rachelle oh I may can help u if it’s a small matter She did answer my question so what time does the Bank really close? 4:55 PM or 5:00 PM